I was on a business trip with my work computer and all of a
sudden my laptop would not come on again. I had a major project due that
day that needed to be accessed quickly. I called everyone, and no one
else would come repair my computer that same day. Division IT had a
technician at my house within a couple of hours. He then transferred
all the files on my laptop to another pc so I was able to work.
Laptop has been repaired next day. Since then I'm using their remote support computer service even when I'm abroad. When you have computer problem and you are after exceptional
support, do what I did - Call Division IT!